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Technical Support

Resolving Web Browser and Computer Problems

Some problems in online courses can be fixed by clearing your web browser cache and Java temporary files. You should clear your browser cache regularly (once every one to two weeks or more often if you browse the internet frequently).

 

How to Perform a "Cold Boot"
(Shutting Down and Starting Your Computer)

Many computer problems can be resolved by running a shut down of the computer and waiting 30-60 seconds before restarting the computer. Do not use the Restart option as this will not fully power down the computer and errors may remain.

 

How to Clear Your Cache & Temporary Files
(by Browser)

  1. Log out of Blackboard Learn.
  2. Click the Customize and Control button (three dots) on the top right.
  3. Click Settings.
  4. Click Privacy and Security on the left side of the page.
  5. Click Clear Browsing Data.
  6. Select All Time from the Time Range menu.
  7. Select the check boxes for Cached Images and Files. We also recommend selecting the check box for Cookies and Other Site Data. (Clear any check boxes for other things you do not want to remove.)
  8. Click Clear Data.

  1. Log out of Blackboard Learn.
  2. Click the Open Application menu (three lines) on the top right.
  3. Click Settings.
  4. Click Privacy and Security on the left side of the page.
  5. Under Cookies and Site Data, click Clear Data.
  6. Select the check box for Cached Web Content. We also recommend selecting the check box for Cookies and Site Data.
  7. Click Clear.
  8. A dialog box will appear asking for confirmation. Click Clear Now.

  1. Log out of Blackboard Learn.
  2. Click the Settings and More button (…) on the top right.
  3. Click Settings.
  4. Click "Privacy, search, and services" on the left side of the page.
  5. Under Clear Browsing Data, click "Choose what to clear."
  6. Select All Time from the Time Range menu.
  7. Select the check box for "Cached images and files." We also recommend selecting the check box for "Cookies and other site data." (Clear any check boxes for other things you do not want to remove.)
  8. Click "Clear now."

  1. On the menu bar, click Safari.
  2. Click Settings (MacOS Ventura or after) or Preferences (MacOS Monterey and before).
  3. Click the Advanced tab.
  4. Select the check box for Show Develop Menu in menu bar.
  5. Click Develop on the menu bar.
  6. Click Empty Caches.

  1. Log out of Blackboard Learn.
  2. Tap Settings.
  3. Tap Safari.
  4. Tap Clear History and Website Data.
  5. Tap Clear History and Data.

  1. In your Chrome app, tap the hamburger (three dot) button.
  2. Tap History.
  3. Tap Clear Browsing Data.
  4. Select All Time for the time range.
  5. Make sure the check boxes for "Cashed images and files" and "Cookies and site data" are checked.
  6. Tap Clear Data.

  1. Click the Start Button in Windows.
  2. Click the Java folder.
  3. Click Configure Java.
  4. On the General panel, under Temporary Internet Files, click Settings...
  5. Click Delete Files...
  6. Select the check boxes for Trace and Log Files and Cached Applications and Applets.
  7. Click OK.
  8. Click OK to close the Temporary Files Settings dialog box.
  9. Click OK to close the Java control panel.